Well, that depends on the type of subscription you have. If you have a Quarterly Subscription, you can expect a box in March, June, September and December of every year. The orders ship out around the 10th of each shipment month.

If you are signed up for the Semi-Annual or Sausage & Ground Beef subscription, you can expect a box in June and December of each year. The orders ship out around the 10th of each shipment month.

We will charge your card on the 5th of every shipment month.

We will send you an email reminder about your upcoming wagyu club charge 30 days before we charge your card. Please send us any change/cancellation requests before the 5th of your scheduled charge/shipment.

If you sign up for a shipment that will be sent out less than 30 days after you join the club, no charge email will be sent for your first shipment.

Uhh, yes you can! Did you know that Lone Mountain Wagyu also stands for “Awesome Customer Service?” Just shoot us an email at info@lonemountainwagyu.com before your order is scheduled to ship with your request and we can arrange to ship out your order on a different date that works for you.

You sure can. We send out a reminder email about 30 days in advance of your upcoming box. Please send us an email at info@lonemountainwagyu.com with the request so we can make sure not to charge your card and manually cancel that shipment in your profile.

Please note, cancellation/skip requests received after we’ve charged your card are done on a case by case basis. There’s a lot of needed to be done on the backend to make this happen but we promise to do everything we can.

With the exception of our Beef Jerky, which arrives in our resealable bags, all of our products are shipped in individually vacuum-sealed packages (Unless otherwise noted). They are frozen and shipped with dry ice. It is normal for the dry ice to evaporate particularly during summer months, but as long as the products arrive frozen, have no fear as it is still safe to enjoy. We ship via UPS in our eco-friendly Thermopods whenever possible.

We're sorry to see you go! Please sign into your account from the home page. Enter your information. Look for the link that says “Manage Membership” and click on that button to be directed to your Wagyu Club membership portal. Sign in with your Wagyu Club credentials. Once logged in, you can manage your subscriptions, updating billing information (like adding a new credit card) as well as canceling or adding a new subscription.

Alternatively, you can also send us an email with the request and we’ll be happy to cancel it for you. Our email is info@lonemountainwagyu.com

Cancellations made less than 15 days before upcoming credit card charges will not reflect until following installment.

We hate to be the bearer of bad news but at the moment, we’re not able to ship our beef outside of the United States. So sorry!

All shipments will be shipped with Free Standard Ground Shipping. If you need your order to arrive quicker, please let us know before your order ships. Send an email to info@lonemountainwagyu.com. Please note, additional fees for expedited shipping apply.

These are our most commonly asked questions. So just send us an email at info@lonemountainwagyu.com with your inquiry and we’ll get back to you right away.